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\pard\keepn\qc\b\fs22\lang9 MANISH RAGHAV\par
\pard\qc\b0 # 69, Sector-14, Gurgaon-122001\par
Contact No.: 9811672435 Email: {\cf1\ul{\field{\*\fldinst{HYPERLINK "mailto:raghavmanish.mr@gmail.com"}}{\fldrslt{raghavmanish.mr@gmail.com}}}}\f0\fs22\par
\pard\par
\pard\keepn\qc\ul\b\par
Management Professional\par
\pard\qc\ulnone\b0\i 28+ years of experience in Administration, Hospitality, Operations, Facilities Management, People Management and Managing Controls\par
\pard\i0\par
\b Core Competencies\par
\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li720\b0 Ability to lead large teams, developing and training resources; aligning to the organization\rquote s\par
\pard\li720 goals\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li720 Passionate about providing great customer experience through interaction and servicing\par
{\pntext\f3\'B7\tab}Expertise in improving performance standards of sub-ordinates and driving business operations to profitability\par
{\pntext\f3\'B7\tab}Key participant in budgeting activities to meet the organization\rquote s goals\par
{\pntext\f3\'B7\tab}Develop and effectively promote ideas for improving property service and profitability to ownership\par
{\pntext\f3\'B7\tab}Strong analytical, assessment and interpretation skill\par
{\pntext\f3\'B7\tab}Providing cost leadership in the company by leading key cost reduction initiatives \par
\pard\par
\b Profile Summary\par
\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li720\qj\b0 Excels in handling and supervising large staffs and overseeing revenues with comprehensive experience in planning, promotions, costing, and interacting with clients of international standards\par
{\pntext\f3\'B7\tab}Excellent communication and liaison skills and proven capability of effective management including inter and intra departmental coordination, \par
{\pntext\f3\'B7\tab}Thrive on challenges and quickly adapt to new environments and responsibilities \par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li720\sl240\slmult1\qj Focused, self motivated and team oriented; willing to go the extra mile \par
{\pntext\f3\'B7\tab}Effective team player with excellent communication and inter-personal skills\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li720 Proven track record of improving Quality, Service & Cleanliness grades, & People performances\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li720\qj Extensive experience in interacting and servicing customers, \par
{\pntext\f3\'B7\tab}Ability to implement controls on the executed tasks with planned activities\par
\pard\qj\par
\pard\b Achievements:\par
\pard\qc\b0\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li360\tx0 Applauded for enhancing the level of communication within the organization and with the client \par
{\pntext\f3\'B7\tab}Received letter of appreciation from Company Head for exemplary performance\par
{\pntext\f3\'B7\tab}Achieved agreed controllable cost elements for the store within the specific product service standards\b\par
{\pntext\f3\'B7\tab}\b0 Effectively Implemented RSFM ( Remote Site Facility Management ) systems for improving organizational efficiency \b\par
{\pntext\f3\'B7\tab}\b0 Significant involvement in the conpsolidationof the facilities from four separate buildings to one building at Cyber Park\b\par
\pard\fi720\i\par
\pard\i0 Experience:\par
\pard\qc\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li720\qj Jones Lang LaSalle \b0 as Senior Manager \f1\endash\f0 City Lead, Gurgaon with Bank of America\b\par
\pard\li720\qj\b0 May 2019 till date\par
\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li720\qj January 2014 till May 2019\par
\pard\li720 Have worked as a consultant with a facility management company including a start-up of my own. \par
\b\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li720 Flipkart India Pvt. Ltd.\b0 as Manager Analytics for the Facilities & Infrastructure \par
\pard\li720 July 2012 - Dec 2013\par
\pard\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li720\b Jones Lang LaSalle \b0 as Manager\f1\endash\f0 Integrated Facilities Management\par
\pard\li720 Oct 2008 \f1\endash\f0 June 2012\par
\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li720\b CB Richard Ellis\b0 as Key Account Manager - Expatriate Management for NOKIA India and Nokia Siemens Networks in India\par
\pard\li720 Mar 2006 - Nov 2007\par
\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li720\b MGF Metropolitan Mall\b0 as Manager \f1\endash\f0 Operations \par
\pard\li720 Jul 2004 - Mar 2006\par
\pard\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li720\b Star Chefs\b0 as Manager \f1\endash\f0 Operations & Working Partner\par
\pard\li720 Dec 2002 - May 2004\par
\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li720\b Nirula\rquote s\b0 - Unit Manager\par
\pard\li720 May 1994 - Oct 2002\par
\par
\pard\b Functional Responsibilities:\par
\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li360\tx0\b0 Responsible for entire IFM operations of 5 Lakhs Sq Ft for Bank of America, Gurgaon\par
{\pntext\f3\'B7\tab}The total area managed is around 5 Lakhs Sq Ft.\par
{\pntext\f3\'B7\tab}Ensure the city operations vendor compliance scores are above 95%\par
{\pntext\f3\'B7\tab}Coordinated with the Project Team for timely execution of the Cyber Park project without affecting the quality of work\par
{\pntext\f3\'B7\tab}Significant role played in the distribution and collection of the assets from employees remote residences during WFH situation\par
{\pntext\f3\'B7\tab}Ensure IFM operations follow the Bank Enterprise guidelines & protocols during Covid\par
{\pntext\f3\'B7\tab}Responsible for quality and timelines of operations\par
{\pntext\f3\'B7\tab}Interaction with cross functional teams to ensure hassle free and smooth operations\par
{\pntext\f3\'B7\tab}Interacting with the client on discussions related to process improvement for better client service\par
{\pntext\f3\'B7\tab}Enhanced hygeine / safety in washrooms beyond regular cleaning schedule\par
{\pntext\f3\'B7\tab}Converted & upgraded dispensers and vending machines with touchless technology to ensure touchless transaction / usage\par
{\pntext\f3\'B7\tab}Initiated process to have dedicated Electric Vehicle charging points in Banks parking for both 4 wheeler and 2 wheeler vehicles\par
{\pntext\f3\'B7\tab}Ensuring the consumables inventory is always as per the required stock levels\par
{\pntext\f3\'B7\tab}Control on expense and trend analysis. Consumption pattern monitoring and corrections\par
{\pntext\f3\'B7\tab}\cf2 Amend and Enhance existing process and implement for better cost savings\cf0\par
{\pntext\f3\'B7\tab}Establishment of the Analytics function within F&I. Started from scratch and brought stability within the function\cf2\par
{\pntext\f3\'B7\tab}\cf0 Developed the functional performance matrices and help teams achieve it\cf2\par
{\pntext\f3\'B7\tab}\cf0 Ensuring the smooth operations at the sites to meet the SLA\par
{\pntext\f3\'B7\tab}Implementation of the IBM Maximo Software across IBM sites. MAXIMO is an IBM Global Standard Software for Facility Management \par
{\pntext\f3\'B7\tab}Monitoring PPM activities as per the 52 week planner and ensure timely closures\par
{\pntext\f3\'B7\tab}Coordinating with the Regional Managers and the Engineering team at various locations/zones to ensure proper function and maintenance of building facilities and utilities, such as HVAC, electrical, carpentry and plumbing systems\par
{\pntext\f3\'B7\tab}Ensuring strict compliance for Asset Management activities\par
{\pntext\f3\'B7\tab}Vendor Management. Selection of vendors and overall monitoring their performances\par
{\pntext\f3\'B7\tab}Coordinating Internal Customer Satisfactions Feedback Surveys\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li360\qj\tx0 Actively involved in the operational floor management by service levels and making appropriate decisions\b\par
{\pntext\f3\'B7\tab}\b0 Managing a team of Operations staff, Security personnel and maintenance staff\par
{\pntext\f3\'B7\tab}Ensuring strict adherence to specified procedures and standards of hygiene, safety and efficiency \par
{\pntext\f3\'B7\tab}Managing and developing strong customer relationship for increased and effective customer services and retention \par
\pard\qj\par
\par
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}\b\f0\par
\pard\qc Educational Credentials\par
Diploma in Hotel Management\b0\par
Institute of Hotel Management, Lucknow, 1990 - 1993\par
\pard\keepn\qc (National Council of Hotel Management Catering and Nutrition Pusa, New Delhi\par
\pard\keepn\qj\b\par
Trainings Attended: \par
\pard\b0\par
\ul\i Jones Lang Lasalle Academy\par
\ulnone\i0\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li360\qj\tx0 Manager Excellence, May 2012\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li360\tx0\ul\i 9 \ulnone\i0 Module Management Training, Feb \f1\endash\f0 March 2012\ul\i\par
\pard\li360\qj\ulnone\i0\par
\pard N\ul\i irula\rquote s Corner House Ltd. New Delhi\b\par
\ulnone\b0\i0\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li360\qj\tx0 Management Training, Nov 1996 - Mar 1997\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li360\tx0 Operations Training, May 1994 - Feb 1995\par
\pard\keepn\qj\ul\i\par
Hotel Hyatt Regency, New Delhi\par
\pard\ulnone\i0\par
\pard{\pntext\f3\'B7\tab}{\*\pn\pnlvlblt\pnf3\pnindent360{\pntxtb\'B7}}\fi-360\li360\tx0 Industrial Training, May 1991 - Oct 1991\par
\pard\qj\par
}